National Consumer Week 2- 6th November – “Know your Rights”
As from October 1st new Regulations came into force. Called the Consumer Rights Act 2015, the legislation includes provisions such as the absolute right to reject faulty goods within the first 30 days and includes provisions for digital purchases. Trading Standards want all traders on board. Widespread compliance marginalises the less ethical trader and creates an even playing field, and a healthy economy. Full details of the obligations traders have are available from the trading standards website Business Companion. www.businesscompanion.info/
Consumers can get full details of their rights from the Citizens Advice Consumer Website. https://www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-about-a-consumer-issue/ . Trading standards invite compliant businesses with a good reputation to apply for Trading Standards Approval by joining the Buy with Confidence Scheme.
Each business is checked and audited for compliance by Trading Standards and must meet the highest standards before approval is granted. There is a cost to membership but this is kept low. For more info see https://www.buywithconfidence.gov.uk/