A local motor dealer is the first business of its kind in Wiltshire to sign up to a trading standards scheme, which ensures customers can be confident they operate in a legal, honest and fair way.
The Village Green Garage in Holt has signed up to Wiltshire Council’s ‘Buy With Confidence’ scheme, with the business having demonstrated it is committed to good customer service, does not cold call customers, complies with consumer protection legislation and has appropriate insurance.
Buy With Confidence is not just a customer feedback scheme. Wiltshire Council trading standards officers vet and monitor all members, so the public can be assured any business on the database deserves to be there.
Any business that is able to demonstrate the same qualities as the Village Green Garage is able to apply to join the scheme for a reasonable fee of around £125 followed by an annual fee of around £250, depending on the size of the business.
Jerry Wickham, Wiltshire Council cabinet member for public protection, said: “Our Buy With Confidence scheme provides consumers with the reassurance that any business registered with us can be trusted – and with so many business vying for attention in a number of ways, that has to be invaluable.
“We’re delighted to see the first motor dealer join the scheme and we hope the enthusiasm shown by this business will inspire other businesses to get involved.”
Neil Brown, the owner of Village Green Garage, said: “The team here at Village Green enjoys dealing with customers, it provides a great sense of achievement knowing that the customer has chosen to buy their new car from us, or to use our workshop” .
“With an ever expanding market place it is key for small business to achieve high quality customer service, to be as good or sometimes better than larger dealer groups”.
“It is important for a business to be able to offer complete peace of mind to customers and transparency on what and how they operate and this is a priority for the Village Green Garage”.
“Being part of the Buy with Confidence scheme will be good for everyone and create further confidence in buying a used car or using our workshop facilities, enabling us to work to a recognised industry standard”.
“We look forward to continued success in what is a tough market place working alongside trading standards as a certified Buy with Confidence motor dealer.”
For more information about the Buy With Confidence scheme people should visit www.buywithconfidence.gov.uk